- Register and monitor complaints coming through different sources such as Call center, sms and email.
- Allow operation managers to monitor and resolve complaints
- All the complaint and their resolution along with feedback and confirmation
- Provide linkage to Resource Allocation module
- Assign complaints to the relevant staff in that area.
- Provide a bird’s eye view of current complaints under resolution on a map layout with location based pins.
- Enable the management to reduce the escalating negligence from staff or address any sudden needs due to unforeseen events.
Accounts Management System:
This module shell provide:
• Will be able to handle billing, keeping track of what customers owe (accounts receivable, or A/R), and their payments.
- Invoice processing.
- Payment processing
- Accounts Payable
- Vendor credit memos
- Tax related informs
- Payroll Data
- Financial Information
- Chart of Accounts
- Expense reimbursements and deductions
- Banking Ledgers Handling