Complaint Management System

This Module will be designed to register and monitor complaints coming through different sources such as Call center, sms and email. Allow operation managers to monitor and resolve complaints

      Features

  •  Register and monitor complaints coming through different sources such as Call center, sms and email.
  •  Allow operation managers to monitor and resolve complaints
  •  All the complaint and their resolution along with feedback and confirmation
  •  Provide linkage to Resource Allocation module
  •  Assign complaints to the relevant staff in that area.
  •  Provide a bird’s eye view of current complaints under resolution on a map layout with location based pins.
  •  Enable the management to reduce the escalating negligence from staff or address any sudden needs due to unforeseen events.

 Accounts Management System:

This module shell provide:

• Will be able to handle billing, keeping track of what customers owe (accounts receivable, or A/R), and their payments.

  •  Invoice processing.
  •  Payment processing
  •  Accounts Payable
  •  Vendor credit memos
  •  Tax related informs
  •  Payroll Data
  •  Financial Information
  •  Chart of Accounts
  •  Expense reimbursements and deductions
  •  Banking Ledgers Handling
  • Reporting